Content Coordinator

Luci • Chicago, IL

4d • $50,000 - $85,000 • Hybrid

About The Position

The Content Coordinator is an individual contributor on Luci Creative's Narrative Design team, which develops story-driven foundations and narrative strategies for visitor experiences at museums, visitor centers, memorials, and other venues. The position reports to the Head of Narrative Design and has no direct reports.

The role researches, organizes, and tracks project content; conducts in-depth research across varied topics; builds and maintains content management systems and databases; and ensures information is accurate, current, and clearly presented to colleagues and clients. Working with Narrative Design, Design, and Project Management, the coordinator supports development and delivery of visitor experiences from concept through installation.

The role supports narrative strategies and interpretive plans, implements storytelling approaches across media, and contributes ideas and research into storytelling and visitor engagement practices. It also entails creating and maintaining project databases and copy templates, preparing project documentation and client updates, copyediting materials, supporting client presentations and workshops, and coordinating content integration across disciplines. The role requires a minimum of three days per week in Luci Creative's Brooklyn, New York City studio and some travel for client meetings, site visits, installations, and professional development.

Requirements

• Bachelor's degree in Museum Studies, History, Anthropology, Education, Design, or a related field.
• Working knowledge of exhibition design; two or more years is ideal.
• At least three years of experience conducting academically rigorous research and fact-checking content.
• Ability to maintain complex content management systems and databases across multiple platforms, such as Excel, Google Sheets, FileMaker Pro, and Airtable.
• Proficiency with Microsoft Office and Google Workspace.
• Excellent writing and copywriting skills with meticulous attention to detail.
• Ability to articulate ideas verbally and in writing to team members, clients, and stakeholders, and comfort presenting in formal and informal settings.
• Willingness to adapt to changing project needs and to seek, receive, and apply feedback.
• Ability to be present in Luci Creative's Brooklyn studio at least three days per week.
• Ability to meet travel requirements for client meetings, site visits, installations, and professional development.

Nice To Haves

• Master's or other advanced degree in a relevant field.
• Familiarity with Adobe InDesign.

Responsibilities

• Support senior Narrative Design team members in developing and delivering narrative design strategies and interpretive plans aligned with client goals and audience needs.
• Implement diverse storytelling strategies across multiple mediums.
• Seek out best and emerging practices in storytelling, visitor engagement, museology, and interpretive methodologies.
• Contribute ideas to refine and innovate narrative design strategies for clients' audiences and goals.
• Provide ideation support through workshops and internal creative reviews.
• Conduct in-depth research into historical, scientific, and cultural topics.
• Document and distill complex information into succinct reports, spreadsheets, and presentations.
• Create, manage, and maintain databases tracking artifacts, assets, images, and other exhibit components.
• Create, manage, and maintain templates for drafting, reviewing, and editing interpretive copy and exhibit scripts.
• Prepare and deliver status updates, research summaries, and other documentation to colleagues, clients, and stakeholders.
• Copyedit client-facing and public-facing materials for accuracy, grammar, and adherence to brand guidelines.
• Support and co-facilitate client presentations and workshops with senior team members.
• Promote awareness and understanding of each project's vision, scope, timeline, and deliverables.
• Work with narrative, 2D, and 3D designers and media specialists to integrate storytelling and interpretive content into the exhibit experience.
• Support Project Managers and Creative Directors in upholding creative excellence while meeting project budgets, timelines, and goals.
• Coordinate with external collaborators to ensure documentation is thorough, current, and complete.
• Travel as needed for client meetings, site visits, installations, and professional development.
• Provide site visit and installation support, including walking, standing, and navigating active construction or fabrication environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level