Freelance Content & Community Manager (Part-Time)

We Are Social • Los Angeles, CA

5d

About The Position

We Are Social is looking for a Freelance Content & Community Manager. The ideal candidate is proactive, socially-savvy, and detail-oriented, with the ability to react quickly in a fast-paced environment and take ownership of delivering excellent work. A true passion for social media, understanding of current trends, best practices, and how brands and fans are shaping the landscape is essential. This is a part-time (20 hours per week) contract role.

Requirements

• 1+ year experience managing social communities for professional brands or agencies.
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
• Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
• Serial social media user who can show a deep understanding of key platforms
• Exceptional written communication skills with a portfolio/samples of social copy
• Strong organizational and communication skills
• A "solutions-oriented" approach to problem-solving under tight deadlines
• Must be Sprinklr proficient for scheduling, publishing, copywriting.
• Ability to "flex" between different brand personas and complex TOV guidelines

Responsibilities

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level