Part-Time Community Manager

TREK Development Group•Baden, MD

11d•Onsite

About The Position

TREK Development Group is seeking an engaged and passionate Part-Time Community Manager for their Sisters of St Joseph property, which has a combined 23 units. The Community Manager is responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant, and management of the on-site team. Key responsibilities include increasing cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. This role requires delegation and follow-up in a friendly and helpful manner with both on-site staff and residents. The Community Manager takes pride in the community and motivates others to do the same by supporting staff and residents and encouraging co-investment for the quality of life in the community.

Requirements

College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required
3+ years of experience in Property Management, Hotel, Hospitality or Retail required
Minimum team supervision of 2 people (hiring, performance management, training)
Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required
Excellent verbal and written communication skills required
Child abuse clearances and background checks required

Nice To Haves

Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred.
Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
Real Estate License preferred, or required within the first year of employment, or sooner if required by state law
Knowledge of Federal Fair Housing laws and guidelines a plus
Experience with recertifications a plus

Responsibilities

Acting as the driving force of the Hospitality Covenant and driving the team by modeling, inspiring, communicating, supporting, and holding staff and residents accountable.
Supervising and directing on-site team members, creating opportunities for the team to contribute ideas for minimizing overtime and creating efficiencies, and optimizing team skills through performance management, reviews, and consistent conversation.
Coordinating upkeep of the property, including regular inspections, delegation of maintenance, curb appeal, annual apartment inspections, janitorial tasks, safety, and preventative maintenance. Managing the work order system to ensure completion of priority tasks.
Performing janitorial duties, including cleaning buildings, office, and common area spaces such as amenities, hallways, stairwells, and elevators.
Developing positive relationships with residents through network building to foster a greater sense of co-investment and a positive work and living environment. This includes seeking ways to include residents in community problem-solving and supporting resident-led initiatives.
Examining the monthly budget operating report and detailed general ledger to ensure all bills are paid and accurately coded, and providing necessary changes to accounting in a timely manner.
Meeting budgeted revenue, operating expense, and cash flow targets monthly. Responding orally and in writing to budget variances and providing a plan for compliance. Creating/reviewing accruals as needed.
Managing legal proceedings for non-rent payment processes, including notices to quit for nonpayment of rent, cases for housing court in conjunction with TREK's attorney, and follow-up on court rulings regarding payment agreements or evictions.
Applying for and implementing annual rent increases to optimize income in accordance with program guidelines.
Leasing units in compliance with the site's approved tenant selection or A&O plan to maintain occupancy at 98% or above.
Ensuring compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements.
Meeting all HQS and REAC standards as applicable, with a minimum score of 85.
Remaining current and knowledgeable of applicable affordable programs of the community.
Updating and following LEP and LAP plans as provided by compliance.
Creating and adhering to an energy conservation plan.
Providing notification and thorough incident reporting of all incidents with proper risk management.
Maintaining onsite resident and vendor files, ensuring compliance with TREK, agency, and regulatory standards.