Content Approval Coordinator (Mexico)

Symphonic Distribution

5d • Remote

About The Position

The Content Approval Coordinator serves as a liaison between clients and Symphonic Distribution. The role loads, reviews, and approves client-submitted content, and helps clients resolve content-specific issues, errors, technical support questions, and other content-related queries. The position is remote and contractor-based in Mexico, with a monthly gross compensation of $18,800 MXN.

The coordinator works with Client Relations and Customer Support colleagues to support clients and improve their experience. Responsibilities include reviewing content for digital service provider requirements, educating clients on style guides and Symphonic’s content management system, handling support requests, and ensuring submitted content meets quality standards. The role also monitors and reports findings related to partner requirements and content uploads.

Requirements

• Three years of experience in a customer service capacity.
• High school diploma or GED.
• Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.

Nice To Haves

• Experience resolving systems issues or investigating customer service inquiries.

Responsibilities

• Assist with content-related client relations, including managing difficult customer situations, responding promptly, soliciting feedback, handling service requests, and meeting commitments.
• Review and understand the iTunes / Apple Music and Spotify style guides for content best practices, and educate clients about the iTunes style guide.
• Work with Customer Support Coordinators when appropriate to provide additional client education.
• Resolve content-specific issues through the Help Desk or email, and occasionally assist in client meetings.
• Load and approve client-submitted content for distribution to digital service providers, including back catalog, new releases, ringtones, and content from new or legacy clients or content-gathering initiatives.
• Educate clients on using the content management system when issues or errors arise, and communicate with Client Relations Coordinators and through the Help Desk to document requests.
• Perform manual iTunes / Apple Music uploads and manual processing of ringtones or other pushes, including Check Audio and Check Metadata, to ensure content meets quality standards.
• Manually check and submit album covers, genres, and other content details.
• Suggest solutions to clients when products malfunction, in coordination with Client Relations Coordinators.
• Assist with Help Desk queues as needed and recommend new article topics to Customer Support Coordinators.
• Review, prevent, and resolve tickets in iTunes / Apple Music.
• Review the monthly FTS report to support cooperation with clients and colleagues.
• Report findings from Digital Service Providers to the Manager, Content Operations, including errors, partner-level changes, and upload monitoring.
• Develop and present innovative approaches and ideas, and suggest solutions for product malfunctions or process improvements.
• Work to resolve issues marked “On Hold” in the SymphonicMS Content Queue.
• Approve update and takedown requests and other items related to the content experience.

What This Job Offers

• Education Level: High school or GED