Content Approval Coordinator (Colombia)

Symphonic Distribution

6d • Remote

About The Position

Symphonic Distribution is an independent music distribution and marketing company headquartered in Tampa, Florida, with offices in several U.S. cities and Bogotá, Colombia. The Content Approval Coordinator works remotely with the company’s Colombia team and serves as a liaison between clients and the organization. The role involves loading, reviewing, and approving client-submitted content for distribution to digital service providers, assisting clients with content-related issues and errors, providing technical support, and responding to other content-specific inquiries.

The position is a six-month contract, working 40 hours per week from Tuesday through Saturday. Compensation is COP 2,750,000–3,575,000 monthly gross, depending on experience. The role reports to the Content Team Manager.

Requirements

• At least 1 year of experience in a customer service capacity.
• High school diploma or GED.
• Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.

Nice To Haves

• 3 years of experience in a customer service capacity.
• Experience resolving system issues or investigating customer service inquiries.

Responsibilities

• Support content-related client relations alongside Client Relations Coordinators, including handling difficult customer situations, responding promptly, soliciting feedback, responding to service requests, and meeting commitments.
• Review and apply the iTunes/Apple Music and Spotify style guides and content best practices, and educate clients about the iTunes style guide.
• Resolve content-specific issues through the Help Desk or email and occasionally assist in client meetings.
• Load and approve client-submitted content for distribution to digital service providers, including back catalog, new releases, ringtones, and content for new or legacy clients.
• Educate clients on using the content management system when issues or errors arise, and communicate with Client Relations Coordinators and through the Help Desk to document requests.
• Perform manual iTunes/Apple Music uploads and manual processing of ringtones or additional pushes, such as Check Audio and Check Metadata, to ensure content meets quality standards.
• Manually check and submit album covers, genres, and other content details.
• Suggest solutions to clients when a product malfunctions, in coordination with Client Relations Coordinators.
• Assist with Help Desk queues as needed and recommend new article topics to Customer Support Coordinators.
• Review, prevent, and resolve tickets in iTunes/Apple Music.
• Review the monthly FTS report and cooperate with clients and colleagues.
• Report findings from digital service providers to the Manager, Content Operations, including errors, partner-level changes, and upload monitoring.
• Develop and present innovative approaches and ideas, and suggest solutions for product malfunctions or process improvements.
• Work to resolve issues marked “On Hold” in the SymphonicMS Content Queue.
• Approve update and takedown requests and miscellaneous items related to the content experience.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED