Content Approval Coordinator (Chile)

Symphonic Distribution

6d • Remote

About The Position

Symphonic Distribution is an independent music distribution and marketing company. The Content Approval Coordinator works remotely with the company’s team in Chile and serves as a liaison between clients and the organization. The role focuses on loading, reviewing, and approving client-submitted content; helping clients resolve content-related issues and errors; providing technical support; and responding to content-specific queries.

The coordinator reviews and applies digital service provider content guidelines, especially those for iTunes/Apple Music and Spotify, and educates clients on content best practices. The position also involves manual uploads and quality checks, supporting client relations and help-desk queues, monitoring issues and reports, and recommending improvements to client support materials and business processes. This is a six-month contract offering benefits, scheduled for 40 hours per week from Tuesday through Saturday.

Requirements

• At least 3 years of experience in a customer service capacity.
• High school diploma or GED.
• Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Nice To Haves

• At least 1 year of experience in the music industry.
• Experience resolving system issues or investigating customer service inquiries.

Responsibilities

• Support content-related client relations alongside Client Relations Coordinators, including handling difficult customer situations, responding promptly, soliciting feedback, answering service requests, and meeting commitments.
• Review and apply the iTunes/Apple Music and Spotify style guides for content best practices, and educate clients about the iTunes style guide.
• Work with Customer Support Coordinators when appropriate to provide additional client education.
• Resolve content-specific issues submitted through the Help Desk or email, and occasionally assist in client meetings.
• Load and approve client-submitted content for distribution to digital service providers, including back catalog, new releases, ringtones, and content for new or legacy clients and content-gathering initiatives.
• Teach clients how to use the content management system when issues or errors arise, and coordinate with Client Relations Coordinators and the Help Desk to document requests.
• Perform manual iTunes/Apple Music uploads as needed, including manual ringtone processing and additional pushes such as Check Audio and Check Metadata.
• Manually check and submit album covers, genres, and other content details to ensure they meet quality standards.
• Work with Client Relations Coordinators to suggest solutions when a product malfunctions.
• Assist with Help Desk queues as needed and recommend new article topics to Customer Support Coordinators.
• Review, prevent, and resolve tickets in iTunes/Apple Music.
• Review the monthly FTS report in cooperation with clients and colleagues.
• Report findings from digital service providers to the Manager, Content Operations, including errors, partner-level changes, and upload monitoring results.
• Develop and present innovative approaches and ideas, and suggest solutions to product malfunctions and process improvements.
• Work to resolve items marked “On Hold” in the SymphonicMS Content Queue.
• Approve update and takedown requests and other items related to the content experience.

Benefits

• Benefits are offered with the six-month contract; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED