Permitting Approval Supervisor
About The Position
The Permitting Approval Supervisor trains and supports the permitting team by providing direction and answering questions. The role assists the Department Manager and helps ensure the team follows company guidelines, particularly those related to quality of service. The supervisor monitors or reviews representative-customer calls and correspondence, collects data, prepares reports on customer complaints and inquiries, and prepares monthly team performance reports. The role also trains new hires on processes and procedures, assists with escalated customer issues when needed, and performs other related duties as assigned. The position is based at ION Solar’s Orem, Utah location in a fast-paced, open-floor office environment. It involves significant computer and phone use and work with complex systems. Speed and accuracy are essential. The job includes prolonged periods sitting at a desk and using a computer, regular talking or hearing, and frequent standing, walking, reaching, bending, or lifting up to 20 pounds. Typical office noise and interruptions may occur.
Requirements
- High school diploma or equivalent.
- At least three years of customer service experience.
- Excellent management and supervisory skills.
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized, with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Ability to coach and mentor.
- Proficiency in Microsoft Office Suite or related software.
Nice To Haves
- Previous experience in a supervisory role.
Responsibilities
- Assist the Department Manager and help ensure the team complies with company guidelines, particularly those related to quality of service.
- Monitor or review calls and other correspondence between representatives and customers.
- Collect data and prepare reports on customer complaints and inquiries.
- Prepare monthly reports summarizing team performance.
- Train incoming new hires on processes and procedures.
- Assist with escalated customers when necessary.
- Perform other related duties as assigned.
Benefits
- Health, vision, and dental insurance
- 401(k)
- Paid time off
- Paid holidays
- Paid birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
