Associate Director, Content Approval Operations

Novartis•East Hanover, NJ

1d•$152,600 - $283,400•Onsite

About The Position

Novartis is hiring an Associate Director, Content Approval Operations, to lead the execution and continuous improvement of Content Approval Services related to Core Claims, Reference Librarian resources, and Workflow Management Capabilities training Master Teams List. The role shares accountability for functional oversight and team priorities, and ensures disciplined, compliant, and predictable execution of the Material Approval Process (MAP). It serves as an operational anchor and escalation partner, translating strategy into execution and enabling foundational AI and automation to reduce risk and effort and improve team performance. The position works closely with Medical, Legal, Regulatory (MLR), Marketing, Agencies, and Operations partners. The role is based in East Hanover, New Jersey, and is not available remotely. Only local candidates will be considered; relocation is not provided. The position may require up to 5% domestic and/or international travel. The salary range is $152,600–$283,400 per year. Compensation includes a performance-based cash incentive and, depending on the role level, potential eligibility for annual equity awards. Eligible US-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and other benefits, as well as vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree in Business, Marketing, Communications, Information Management, or a related discipline.
At least 5 years of experience in pharmaceutical marketing operations or pharmaceutical content approval, with a strong understanding of FDA promotional regulations and MAP/MLR review processes.
At least one year of people leadership experience with direct reports or team lead experience.
Experience with content approval and digital asset management (DAM) platforms, such as Veeva or Aprimo.
Proven ability to work with operational metrics, dashboards, and performance data.
Strong stakeholder management and cross-functional collaboration skills.
Ability to translate strategy into disciplined execution in complex, regulated environments.
Foundational AI literacy and the ability to apply critical thinking and compliance judgment.

Nice To Haves

Advanced degree.
Experience integrating AI or automation into operational workflows.

Responsibilities

Partner with Core Claims and Medical teams to ensure compliant creation, governance, and maintenance of claims and reference content aligned with approved standards.
Oversee end-to-end progression of claims through the Material Approval Process (MAP), ensuring quality, traceability, and metadata accuracy.
Drive intake discipline, workload prioritization, and forecasting aligned with brand demand and enterprise priorities.
Keep claims libraries and approved reference repositories current, auditable, and enabled for reuse.
Support MAP workflow execution across brands and functions, ensuring submission readiness, routing accuracy, and review efficiency.
Monitor operational performance, including throughput, cycle time, and quality, and proactively address risks, bottlenecks, and rework drivers.
Partner with the Director to implement process improvements, including AI-assisted capabilities and automation, to enhance compliance and efficiency.
Provide day-to-day functional oversight, prioritization, and coverage planning across Core Claims, References Operations, and Material Approval Enablement teams.
Lead, coach, and develop teams, and serve as a first-line escalation point for people, delivery, and operational challenges.
Lead or co-lead targeted improvement initiatives to enhance predictability, quality, and user experience.
Partner with Medical, Legal, Regulatory (MLR), Marketing, Agencies, and Operations, communicating status, risks, and recommendations clearly and proactively.