Contact Representative

Military Treatment Facilities under DHA • Goodfellow AFB, TX

1d • Onsite

About The Position

This position is located at the Goodfellow Medical Group at Goodfellow Air Force Base, Texas. It serves as the primary liaison for health benefit programs available to active-duty and retired service members and their families. The Contact Representative educates beneficiaries about TRICARE procedures and benefits, advises service members about benefit options, and helps troubleshoot claims, enrollment, authorization, and other system problems. The role also analyzes referral-management program statistics and manages databases used by TRICARE and the referral program.

Requirements

• One year of specialized experience providing beneficiary or referral-management support, using automated healthcare systems to manage patient data, resolving customer inquiries, and presenting oral or written materials to educate patients.
• Qualification must be based on experience; education cannot substitute for the required experience.
• Must be a U.S. citizen and provide proof of U.S. citizenship.
• Must complete a background investigation and meet applicable suitability or fitness requirements.
• Must consent to seasonal influenza vaccination or provide a recognized exemption.
• Immunization screening is required; Hepatitis B immunization is required for positions with direct patient contact, and other immunization proof may be required depending on the position.
• Tuberculosis testing is required.
• Must obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association; advanced certification does not replace BLS.

Responsibilities

• Educate a wide variety of beneficiaries on established TRICARE procedures and benefits.
• Advise service members on types of benefits and their advantages and disadvantages.
• Troubleshoot beneficiary problems with processing claims, enrolling in programs, receiving service authorizations, or other system issues.
• Analyze statistics from internal sources concerning the availability and effectiveness of referral-management programs.
• Manage multiple databases unique to TRICARE and the referral program.
• Serve as the primary liaison for health benefit programs available to active-duty and retired service members and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed