Supervisory Contact Representative

Internal Revenue Service•Fresno, CA

About The Position

This is a front-line supervisory position in the Small Business/Self Employed division, Campus Collection Fresno, with Wage and Investment. The supervisor plans and organizes subordinate employees’ work, sets priorities and schedules, assigns work according to priorities and employee capabilities, and reviews work operations. The role includes training and developing employees, evaluating performance, providing guidance on work and administrative matters, and recommending recognition, promotions, reassignments, or disciplinary actions as appropriate. The position also involves resolving employee complaints, handling minor disciplinary measures, identifying ways to improve production and work processes, and developing or helping set performance standards. The supervisor approves or disapproves leave and recommends action in unusual cases. At a lower grade level, the employee may receive training and development to perform the full-level duties.

Requirements

One year of specialized experience at a level equivalent to the next lower level in the normal line of progression, demonstrating managerial skills and technical competence.
Experience applying management techniques, methods, theories, principles, or labor-relations concepts to accomplish program objectives with technical and administrative oversight.
Experience such as project/program management, team or project leadership, technical advising, or senior specialist/analyst work that includes managing resources, supporting managers, mentoring team members, or providing day-to-day guidance, training, or oversight.
Experience applying regulations, official guidance, principles, procedures, and techniques to oversee planning, development, and implementation of technical program aspects relevant to the position.
Experience using communicative techniques to interact effectively and diplomatically with internal and external customers.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the applicable announcement closing or cut-off date.
Subject to a one-year supervisory or managerial probationary period unless already completed.
Must obtain and use a government-issued charge card for business-related travel.

Responsibilities

Plan subordinate work, set short-term priorities, and prepare completion schedules.
Assign work based on priorities, assignment requirements, and employee capabilities.
Evaluate subordinate employees’ performance and recommend recognition or disciplinary action.
Advise, counsel, and instruct employees on work and administrative matters.
Interview candidates and recommend appointments, promotions, or reassignments.
Hear and resolve employee complaints and refer group grievances or serious unresolved complaints as appropriate.
Effect minor disciplinary measures and recommend action in more serious cases.
Identify employee development and training needs and provide or arrange training.
Initiate improvements to production, work processes, and work quality.
Assign, direct, and review subordinate employees’ work; plan, schedule, and coordinate work operations.
Plan and carry out employee training and development.
Develop or participate in setting performance standards.
Approve or disapprove leave and recommend action in unusual cases.
Perform related administrative functions.