Contact Lens-Support Services Representative

Wheaton Eye Clinic • Bartlett, IL

1d

About The Position

The Contact Lens Representative provides exceptional patient service in the call center by answering and assisting with incoming telephone calls, completing patient registration information, and accurately scheduling appointments. The role also provides daily front desk coverage during lunch breaks and performs additional duties as assigned by the Manager or Supervisor. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

• Answer and assist with incoming telephone calls.
• Schedule contact lens appointments and respond to MD and OD appointment requests.
• Complete patient registration and register and verify insurance.
• Provide front desk coverage daily during lunch breaks.
• Collect demographic and insurance information needed for patient check-in and registration at the point of service.
• Identify and resolve registration errors.
• Perform other duties as assigned by the Manager or Supervisor.
• Attend department meetings as required.
• Follow HIPAA and Wheaton Eye guidelines regarding patient privacy.

Benefits

• Medical benefits
• Dental benefits
• Group life insurance
• Long-term disability (LTD)
• Paid time off
• Paid holidays
• Clothing allowance
• Vision care benefits
• Voluntary life, short-term disability (STD), critical illness, and accident benefit offerings
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed