Contact Lens Receptionist-PEARLAND

Houston Eye Associates•Pearland, TX

11d•Onsite

About The Position

The Contact Lens Receptionist oversees front-desk tasks and assists patients in person and by phone with check-in and check-out, appointment scheduling, insurance verification, payment processing, copays, and other customer-service needs. The role is based at the Pearland, Texas location, with some travel to a nearby League City location and potentially other surrounding HEA offices for front-desk coverage. Saturday coverage may be required. The receptionist provides compassionate, respectful patient care; communicates with patients, guests, colleagues, and physicians; handles patient documentation and demographic updates; triages calls and routes messages; verifies insurance and checks for prior authorization or referral requirements; and accurately closes daily batches. Contact-lens duties include maintaining lens sterility and inventory, entering patient specifications and applicable codes and charges, training patients to insert and remove lenses, and managing returns and exchanges. The position also maintains an organized waiting room and work area and follows company policies, patient-confidentiality requirements, OSHA standards, and applicable state and federal regulations.

Requirements

High school diploma or equivalent.
One year of office experience.
Two years of medical office experience preferred.
Ability to travel to nearby or surrounding locations for coverage when needed.
Availability for Saturday coverage when required.

Nice To Haves

Two years of medical office experience.

Responsibilities

Provide compassionate, respectful service to patients and guests.
Greet patients and guests in a helpful manner and communicate effectively with patients, guests, colleagues, and physicians.
Give patients necessary instructions or directions.
Process patient documentation and accurately update patient demographics.
Triage incoming calls, review messages, return calls promptly, and direct messages to the appropriate person.
Verify insurance and determine whether prior authorizations or referrals are required for upcoming appointments.
Close out daily batches promptly and accurately.
Maintain sterility of contact lenses and comply with OSHA standards.
Manage contact-lens inventory and stock; do not purchase or order trial lenses, cases, or supplies except as authorized, and obtain contact lens director authorization for purchases other than patient lenses.
Enter patient specifications, correct codes and charges, and applicable discounts for lenses and supplies.
Train patients in contact-lens insertion and removal.
Handle returns and exchanges.
Maintain a clean and organized waiting room and work area.
Travel to nearby or surrounding HEA offices as needed to provide front-desk coverage.
Follow HEA policies and procedures, uphold ethical principles and patient confidentiality, and comply with state and federal regulations.
Perform other duties as assigned based on business operational needs.
Provide Saturday coverage when required.