Full-Time Contact Center Representative- Pearland West

GULF COAST EDUCATORS FEDERAL CREDIT UNION•Pearland, TX

6d•Onsite

About The Position

GCEFCU is seeking a motivated and dependable Contact Center Representative to handle incoming member calls, respond to questions and requests, and help members access the credit union’s products and services. The role provides exposure to several departments and opportunities to build knowledge and develop a career at GCEFCU. One position is available at the Pearland West branch. The representative assists members with account information, electronic communications, payment options, and account access. Responsibilities also include opening accounts through electronic channels, supporting loan applications, and completing specified loan-related adjustments. The role operates with moderate supervision and requires compliance with applicable regulations, credit union policies, and Bank Secrecy Act requirements. Schedule: Monday through Friday, 8:45 a.m. to 6:00 p.m., and alternating Saturdays, 8:45 a.m. to 12:15 p.m.

Requirements

Be self-motivated.
Be able to multitask and solve problems.
Communicate clearly and concisely by phone and in writing using electronic media such as email and GLIA.
Be dependable, reliable, and trustworthy.

Nice To Haves

Basic IT vocabulary is helpful.

Responsibilities

Answer member calls about account information, resolve questions, and provide accurate information about policies and procedures.
Educate members about credit union products and services appropriate to their financial needs.
Assist members with electronic communications, payment types, and account access, including GLIA, Direct Home Banking messages, check and credit card transactions by phone, remote check deposits, bill pay, Zelle, and home banking.
Respond to secure messages and perform GLIA interactions.
Review remote deposit items.
Provide technical support for online Bill Pay, Zelle, and online banking.
Achieve or exceed established service goals.
Open new and subsequent accounts in response to electronic-channel requests.
Authorize release of collateral on existing loans and make changes to loan terms and payment dates.
Assist members with loan applications by collecting and updating pertinent information.
Identify reportable transactions under the Bank Secrecy Act, obtain required information, and report transactions.
Comply with NCUA requirements, the Bank Secrecy Act, governmental regulations, and credit union policies and guidelines.
Alert supervisory personnel to suspicious activity, including possible forgery, theft, kiting, or attempts to avoid CTRs.
Perform other related duties as assigned.