Contact Center Representative, Full Time, Alpena
About The Position
The Contact Center Representative serves as the voice of the credit union, providing exceptional service over the phone. The role assists members with financial needs, answers questions, solves problems, and connects members with products and services that can help them reach their goals while creating a positive experience with every call. The position is full time in Alpena. The role includes sales goals focused on helping members rather than cold calling. Paid training, incentive pay, annual bonuses, advancement opportunities, and a supportive team culture are offered.
Requirements
- Must possess and maintain a valid driver's license.
- Must have previous experience in a credit union, financial institution, cash handling, customer service, sales, or a related area.
- Communicate clearly and confidently.
- Stay organized and detail-oriented in a fast-paced environment.
- Enjoy helping people and finding solutions.
Nice To Haves
- Call center experience.
- Financial experience.
Responsibilities
- Provide exceptional member service over the phone.
- Assist members with financial needs and answer their questions.
- Resolve member problems.
- Connect members with relevant products and services.
- Build relationships with members and identify opportunities to help them.
Benefits
- Incentive pay
- Annual bonuses
- Paid training
- Advancement opportunities
- Amazing benefits package
- Supportive team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
