Admitting Representative Medical Center Alpena

MyMichigan Health•Alpena, MI

About The Position

The Patient Access Associate greets and interviews patients, gathers information, and provides high-level customer service while completing accurate and timely registrations. The role prepares patient accounts for inpatient and outpatient billing, verifies insurance benefits, coverage, and eligibility, and may obtain or verify authorizations for scheduled and unscheduled services. The associate obtains signatures on financial agreements, consents, and admission agreements; generates paperwork; and applies hospital identification bands according to procedure. The position includes entering complete and accurate information using computer technology and serving as a liaison among patients, financial counselors, and hospital patient accounting. The associate follows applicable state, federal, CMS, and MyMichigan Health policies and procedures. A primary function is collecting copayments and deductibles at the point of service in a diplomatic, customer-focused manner. The role requires teamwork and good communication skills and includes other related duties as assigned. Additional duties may include inpatient admissions, including direct and emergency department admissions, and switchboard work. The associate collects patient demographics, documents Medicare Secondary Payer (MSP) information when applicable, uses available tools to verify patient identification and insurance eligibility, completes assigned special projects, and performs other duties as assigned.

Requirements

High school diploma or GED.
Fingerprinting is required.
Typing skills and basic personal computer knowledge to enter patient information.
Basic math proficiency and customer service skills.
Interpersonal and communication skills to interact with individuals and groups at all levels and communicate ideas clearly.
Ability to maintain confidentiality of patient information and data.
Competency in Microsoft Windows.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to wear required personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to move about the facility with or without an assistive device and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Overall dexterity for handling, reaching, grasping, fingering, and feeling; some movements may be repetitive.
Ability to occasionally lift or carry 0–10 pounds; physical demand level is sedentary.

Nice To Haves

Associate degree.
Certified Healthcare Access Associate (CHAA) certification through the National Association of Healthcare Access Management (NAHAM).
One year of experience working with insurance and patient accounts.
Knowledge of medical terminology and medical office practices, policies, and procedures, typically acquired through experience in a medical center or similar setting.

Responsibilities

Schedule, register, and preregister patients accurately and completely.
Work assigned reports and work queues.
Obtain required pre-authorizations when needed.
Interface with patient care departments to provide Patient Access information.
Greet and interview patients and gather information for registration and patient accounts.
Verify insurance benefits, coverage, and eligibility; obtain or verify authorizations when applicable.
Collect copayments and deductibles at the point of service in a diplomatic, customer-focused manner.
Obtain signatures on financial agreements, consents, and admission agreements; generate required paperwork and apply hospital identification bands according to procedure.
Enter complete and accurate patient data using computer technology.
Act as a liaison among patients, financial counselors, and hospital patient accounting, and follow applicable organizational and regulatory policies and procedures.
Perform inpatient admission functions, including direct admits and emergency department admissions; duties may include switchboard work.
Collect patient demographics and document MSP information for Medicare patients.
Use available tools to verify patient identification and insurance eligibility.
Carry out special projects and other duties as assigned.