Contact Center Solutions Analyst I
Love's Travel Stops & Country Stores•Oklahoma City, OK
About The Position
Welcome to Love's! The customer service team is looking for a Solutions Analyst I to support contact center technology projects by assisting with requirements gathering, process documentation, system validation, report analysis, and user support tasks.
Requirements
- 1-2 years’ experience in contact center operations, business analysis, or product support
- Basic understanding of contact center systems (CRM, routing, etc.)
- Familiarity with Agile tools (Jira, Azure DevOps, etc.)
- Strong organizational and documentation skills
Responsibilities
- Document basic requirements, workflows, call flows, test results, defects, release notes, and support materials for defined changes across contact center platforms, CRM, IVR/IVA, routing, WFM, QA, and reporting tools.
- Gather and document business requirements from operations and stakeholders
- Assist in backlog maintenance (user stories, acceptance criteria, prioritization support)
- Support product roadmap updates and status tracking
- Track basic KPIs related to product adoption and performance
- Help identify opportunities for process improvements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
