Contact Center Supervisor I
Presbyterian Medical Services•Albuquerque, NM
About The Position
Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.
Requirements
- Professional demeanor
- Strong communications skills
Responsibilities
- Organizes and directs assigned Contact Center staff.
- Assesses staff work and provides feedback to maximize performance.
- Trains and guides Contact Center staff to perform their tasks in a customer-friendly manner.
- Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
