Quantitative Analyst – Contact Center
About The Position
AmeriSave Mortgage is seeking a Quantitative Analyst to join the Enterprise Intelligence team. This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment where ideas move quickly from concept to production. You will work on projects that are not only technically challenging but also highly visible and business-critical, delivering tangible impact across the organization. Analysts are empowered to take initiative, think creatively, and solve hard problems—resulting in deeply rewarding and high-leverage contributions that drive revenue and profit for the company.
Requirements
- 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
- Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server.
- Expertise in PowerBI, Tableau, or similar data visualization tools.
- Ability to independently translate complex business problems into quantitative solutions.
- Experience with A/B testing frameworks and experiment design.
- Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
- Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.
- Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred
Responsibilities
- Analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability.
- Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
- Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle.
- Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
- Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data.
- Develop stored procedures and workflows that operationalize model outputs and support business monitoring.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays per year
- Paid training
- Referral program
- Vision insurance
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
