Contact Center Service Specialist (Mandarin Speaking)- Start Date October 12, 2026

National Life Insurance • Addison, TX

17h • Onsite

About The Position

We are seeking candidates who are bilingual in Mandarin and English to join National Life Group, one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. You will work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve. Our hours of operation are 8am-7pm ET Monday-Friday with representatives working an 8-hour shift between those hours. This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion. At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength. All applicants are expected to leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work, stay curious and open to new AI-enabled ways of working, exercise sound judgment by reviewing and validating AI-generated content, maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles, and use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Requirements

• Bilingual in Mandarin and English.
• Associate’s degree or higher preferred.
• 2+ years of professional work experience interacting with customers.
• Pass a background check that may include fingerprinting.
• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Nice To Haves

• Passionate about working for a company with a cause-driven culture.
• Great with people.
• Enjoy delighting customers with exceptional service.
• Excellent communicator, with strong listening skills.
• Solid computer and math skills.
• Strong with solving problems and working in a collaborative environment.
• Great at multi-tasking in a fast-paced environment and are computer savvy (web searches, MS Office and Mainframes).
• A knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change.

Responsibilities

• Work directly with customers across America to ensure they have a positive experience in understanding their life and annuity policies.
• Empower customers by providing information.
• Help to solve important issues.
• Collaborate with the team to reach our full potential and achieve results.
• Be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Benefits

• Benefits start day one and are flexible and customizable to your and your family’s specific needs.
• 401(k) eligibility.
• Various paid time off benefits, such as vacation, sick time, and parental leave.
• Discretionary annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree