Customer Service Representative - October 2026 Start - Inbound Only

Principle Choice Solutions LLC•Wichita, KS

2d•Remote

About The Position

Make an Impact Without Leaving Home. Join Principle Choice Solutions (PCS) and help support Veterans by answering questions, solving problems, and connecting callers to the information they need. Every conversation is an opportunity to make someone's day a little easier. Whether you're experienced in customer service or looking to grow your career, we'll provide the training, tools, and support you need to succeed. 100% Remote | Paid Training | Equipment Provided | Full-Time Benefits.

Requirements

U.S. Citizenship (work sponsorship not available)
Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
Ability to obtain and maintain a VA government background investigation
Excellent customer service and communication skills
Strong problem-solving abilities
Ability to work independently and as part of a team

Nice To Haves

1+ year of call center experience
Customer service experience
Experience in healthcare, insurance, government services, or related support environments
Experience handling a high volume of inbound calls

Responsibilities

Answering incoming calls in a professional and friendly manner
Assisting Veterans and providers with questions regarding services and support programs
Researching information and helping callers find solutions
Documenting call details accurately within multiple systems
Providing exceptional customer experience on every interaction
Building positive relationships through empathy, patience, and problem-solving
Meeting quality and performance expectations while maintaining accuracy
Collaborating with teammates and leadership to continuously improve service delivery
Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. This may require staying beyond your scheduled shift when assigned to closing coverage and may result in overtime.