Customer Service Representative-October 2026 Start
Principle Choice Solutions LLC•Oklahoma City, OK
•Remote
About The Position
Principle Choice Solutions (PCS) is seeking a remote Inbound Call Center Representative to support Veterans by answering questions, solving problems, and connecting callers to the information they need. This role offers the opportunity to make a meaningful impact without leaving home. PCS provides comprehensive training, tools, and support for both experienced customer service professionals and those looking to grow their careers. The position is full-time with a set schedule, offering a stable career with opportunities for advancement in a supportive team environment.
Requirements
- U.S. Citizenship (work sponsorship not available)
- Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
- Ability to obtain and maintain a VA government background investigation
- Excellent customer service and communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
Nice To Haves
- 1+ year of call center experience
- Customer service experience
- Experience in healthcare, insurance, government services, or related support environments
- Experience handling a high volume of inbound calls
Responsibilities
- Answering incoming calls in a professional and friendly manner
- Assisting Veterans and providers with questions regarding services and support programs
- Researching information and helping callers find solutions
- Documenting call details accurately within multiple systems
- Providing exceptional customer experience on every interaction
- Building positive relationships through empathy, patience, and problem-solving
- Meeting quality and performance expectations while maintaining accuracy
- Collaborating with teammates and leadership to continuously improve service delivery
- Ensuring end-of-day coverage by remaining on duty until all calls in the queue are resolved, which may require staying beyond the scheduled shift when assigned to closing coverage and may result in overtime.
Benefits
- Paid Training
- Equipment Provided
- Full-Time Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Paid sick time
- 11 paid holidays
- 401(k) with employer matching
- Tuition assistance
- Employee support programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
