Contact Center Service Specialist - Mandarin Speaking
About The Position
We are seeking candidates who are bilingual in Mandarin and English. This role involves working directly with customers across America to ensure they have a positive experience understanding their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve. Our hours of operation are 8am-7pm ET Monday-Friday with representatives working an 8 hour shift between those hours. This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Requirements
- Bilingual in Mandarin and English.
- Associate’s degree or higher preferred.
- 2+ years of professional work experience interacting with customers.
- Passionate about working for a company with a cause-driven culture.
- Able to successfully pass a background check that may include fingerprinting.
- Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
- Stay curious and open to new AI-enabled ways of working.
- Exercise sound judgment by reviewing and validating AI-generated content.
- Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
- Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.
Nice To Haves
- Great with people.
- Enjoy delighting customers with exceptional service.
- Excellent communicator, with strong listening skills.
- Solid computer and math skills.
- Strong with solving problems and working in a collaborative environment.
- Great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes).
- A knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change.
Responsibilities
- Work directly with customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group.
- Empower customers by providing information.
- Help to solve important issues.
- Collaborate with the team to reach our full potential and achieve results.
- Be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.
Benefits
- Benefits start day one.
- Flexible and customizable benefits.
- 401(k) eligibility.
- Various paid time off benefits, such as vacation, sick time, and parental leave.
- Discretionary annual incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
