Contact Center Service Representative

South Carolina Federal Credit Union • North Charleston, SC

1d • Remote

About The Position

This position is predominately remote; however, you may be required to come onsite as needed. As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs. As a Contact Center Service Representative, a typical day might look like this: Brainstorm with team members about ways to meet referral goals. Talk with a customer about the payoff amount for their auto loan. Assist a customer with unlocking their online account. Order a new debit card for a customer. Transfer funds from one account to another. Meet with your Team Lead to review your current performance.

Requirements

• High school diploma (or equivalent)
• At least one year of customer service experience in a call center or banking environment
• A positive attitude
• Meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

Nice To Haves

• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Provide exceptional customer service via telephone
• Offer financial products and services that meet the customers' needs
• Brainstorm with team members about ways to meet referral goals
• Talk with a customer about the payoff amount for their auto loan
• Assist a customer with unlocking their online account
• Order a new debit card for a customer
• Transfer funds from one account to another
• Meet with your Team Lead to review your current performance

Benefits

• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees