Contact Center Representative

All In Credit Union • Mobile, AL

8h • Onsite

About The Position

This full-time Contact Center Representative position is for a detail-oriented professional who desires to support others in all digital communications. In this role, you will provide a wide range of support, including explaining services, responding to problems, offering services and products, and communicating any situation involving digital services.

Requirements

• At least one year of similar or related experience in customer service, data entry, and record maintenance.

Responsibilities

• Assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
• Provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
• Ensure that appropriate records are maintained and required reports are prepared.
• Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
• Maintain accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
• Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

Benefits

• Opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.
• A supportive and inclusive environment where members and team members alike feel valued.
• Commitment to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.
• Fully accommodate employees with disabilities.
• Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals.
• Maintain a drug-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees