Contact Center Representative
All In Credit Union•Daleville, AL
•$19 - $28
About The Position
The Contact Center Representative provides support to members and personnel across digital communications. The role explains services, responds to problems, offers services and products, and communicates situations involving digital services. This is a full-time position working eight hours per day, with varying, unset shift hours between 7:30 AM and 8:00 PM.
Requirements
- At least one year of similar or related experience in customer service, data entry, and record maintenance.
Responsibilities
- Answer members’ and personnel’s telephone requests, respond to questions, and resolve digital-services problems within the representative’s authority; refer issues beyond that authority to the appropriate supervisor, vendor, or technician.
- Provide timely responses to member requests received through email, fax, chat, or other electronic channels.
- Maintain appropriate records and prepare required reports.
- Communicate changes or disruptions to digital services to credit union staff, including instructions, resolutions, or temporary solutions.
- Maintain accurate, up-to-date member account information for E-services with minimal errors.
- Perform other related duties as assigned and volunteer to assist other departments with tasks or overflow.
Benefits
- Opportunities for professional growth and community involvement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
