Contact Center Representative I - Woodbury - May 2026 (2)

Ideal Credit Union•Woodbury, MN

13d•Hybrid

About The Position

Ideal Credit Union is honored to be recognized by Forbes as one of America’s Best-In-State Credit Unions for the fourth consecutive year. Additionally, Ideal was named a 2025 Best Places to Work honoree by the Minneapolis–St. Paul Business Journal. Ideal Credit Union continues to grow larger each year and currently has six offices located in Eagan, Hugo, Inver Grove Heights, North Saint Paul, Stillwater and Woodbury. Ideal Credit Union is a large Twin Cities credit union with over one billion in assets and six branch locations. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services. We have an immediate opening for a Contact Center Representative I at our Woodbury office. This position provides members and prospective members with professional, accurate and friendly service via the phone as well as meets members' needs by resolving issues and making product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling. Once fully trained, this individual may work from home (training may take up to six months to complete). Please note, the work from home option is not guaranteed and needs to be approved by the manager based on performance standards.

Requirements

Prior telephone or contact center experience is preferred.
Prior credit union experience is helpful.

Responsibilities

Provides members and prospective members with professional, accurate and friendly service via the phone.
Meets members' needs by resolving issues and making product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling.