Contact Center Representative I - Woodbury - June 2026

Ideal Credit Union•Woodbury, MN

8h•$20 - $21•Hybrid

About The Position

Ideal Credit Union is seeking a Contact Center Representative I for their Woodbury office. This role provides professional, accurate, and friendly service to members and prospective members via phone. The representative will address member needs by resolving issues and making product recommendations, adhering to credit union service quality standards and the Preferred Way of Selling. Once fully trained, there is a possibility of working from home, subject to manager approval based on performance. Training may take up to six months to complete. Ideal Credit Union has been recognized by Forbes as one of America’s Best-In-State Credit Unions for four consecutive years and was a 2025 Best Places to Work honoree. The credit union has six offices and over one billion in assets, offering a wide range of financial products and services.

Requirements

Prior telephone or contact center experience is preferred.
Prior credit union experience is helpful.
Ability to meet performance standards for potential work-from-home option.
Must be able to complete training, which may take up to six months.

Nice To Haves

Prior telephone or contact center experience.
Prior credit union experience.

Responsibilities

Provide professional, accurate, and friendly service to members and prospective members via the phone.
Meet members' needs by resolving issues.
Make product recommendations.
Utilize credit union service quality standards and the Preferred Way of Selling.