Contact Center Representative
Philadelphia Insurance Companies•Leawood, KS
About The Position
Provides daily service and support to resolve customer and agent inquiries and issues via telephone, chat and email. Assumes responsibility of representing and protecting the company brand in all service related interactions with customers and agents.
Requirements
- High School diploma or equivalent
- One to three years customer service experience
- Knowledge of Microsoft Office or its equivalent
Responsibilities
- Deliver an outstanding service experience to every customer via multi-channel contacts (phone/chat/email), every time.
- Generate appropriate and agile responses, approaches and solutions based on the situation.
- Resolve issues on first contact whenever possible.
- Continually expand your knowledge and abilities through active learning and accepting and /or delivering constructive feedback.
- Communicate with a professional, positive and helpful tone.
- Assume ownership of issues as needed to guide/ensure prompt resolution.
- Troubleshoot to identify root cause and determine appropriate course of action for resolution.
- Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome.
Benefits
- tuition reimbursement
- a generous 401K match
- Volunteer Benefits
- Paid Vacation
- Medical Benefits
- Educational Incentives
- Family Friendly Benefits
- Investment Incentives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
