Contact Center & Customer Experience Transformation VP - Banking & Financial Services
About The Position
We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Management clients. This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing BFS clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization, all within a highly regulated environment.
Requirements
- Deep transformation delivery credibility.
- Genuine sales instinct.
- Comfortable owning a revenue number.
- Ability to run C-suite conversations.
- Experience converting pipeline into signed, deliverable engagements.
Responsibilities
- Originate and close transformation opportunities with new and existing BFS clients.
- Lead the design and delivery of large-scale CX and contact center transformation programs.
- Oversee operations redesign.
- Implement digital/AI-led CX solutions.
- Manage technology modernization initiatives.
- Operate within a highly regulated environment.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
