Banking Customer Service Representative – Contact Center

Axiom Path • Orland Park, IL

1d • Onsite

About The Position

The Banking Customer Service Representative serves as a primary point of contact for banking customers, providing support with everyday banking needs, account inquiries, financial products, and service concerns. The role supports customers through inbound calls and digital communication channels, researches account questions using internal banking systems, and processes account maintenance requests and transactions accurately.

The representative aims to provide efficient, personalized service and resolve concerns during the initial interaction. The position also involves connecting customers with appropriate banking specialists, maintaining knowledge of banking products and procedures, escalating complex issues, and following banking regulations, confidentiality requirements, and internal controls.

This is a contract opportunity with potential for contract-to-hire conversion, offered on a W2 basis only (no C2C/1099). The role is 100% onsite, Monday through Friday, 8:00 AM to 5:00 PM. The initial work location is Munster, Indiana, for approximately six weeks, followed by a permanent worksite in Orland Park, Illinois, beginning January 2027. Structured onboarding covers banking systems, customer information platforms, internal processes, and regulatory compliance.

Requirements

• High school diploma or GED.
• Demonstrated experience delivering excellent customer service in a professional environment.
• Ability to communicate clearly and professionally with customers by telephone, email, and other digital channels.
• Strong listening, interpersonal, multitasking, and problem-solving skills.
• Comfort navigating multiple computer applications while maintaining accurate customer records.
• Ability to research account information, follow documented procedures, and resolve customer concerns efficiently.
• Strong attention to detail and commitment to maintaining confidentiality and following regulatory requirements.
• Ability to work independently while collaborating with supervisors and team members.
• Willingness to work onsite and transition from the initial Munster, Indiana, location to Orland Park, Illinois.

Nice To Haves

• At least 1 year of experience in a high-volume call center or customer support environment.
• Previous banking, financial services, retail banking, or financial contact center experience.
• Familiarity with banking customer information systems, including Jack Henry SilverLake or comparable platforms.

Responsibilities

• Serve as a primary point of contact for banking customers through inbound calls and digital communication channels.
• Assist customers with deposit accounts, loan products, banking services, account transactions, and general inquiries.
• Research customer records and internal banking systems to investigate and resolve account-related questions.
• Process account maintenance requests and customer transactions accurately while following established procedures.
• Provide efficient, personalized service, aiming to resolve customer concerns during the initial interaction.
• Identify opportunities to connect customers with appropriate banking specialists for additional products and services.
• Maintain current knowledge of banking products, operational policies, service procedures, and regulatory requirements.
• Escalate complex customer concerns to appropriate teams when specialized knowledge or additional authorization is required.
• Follow applicable banking regulations, confidentiality requirements, and internal controls to protect customer information and maintain service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED