Casual/Seasonal Contact Center Assistant
About The Position
The Casual/Seasonal Contact Center Assistant provides administrative and processing support to Compeer Financial’s Contact Center during a high-volume seasonal period. This on-site position in Mankato, Minnesota helps ensure team members and clients receive accurate, efficient, and reliable service. The assignment is expected to run from mid-November 2026 through February 2027, with a minimum commitment of 20 hours per week and the opportunity to work up to 40 hours per week based on business needs. The role supports incoming correspondence and client requests, processes loan and lease payoff requests, maintains records and tracking systems, and assists with seasonal statement volume, tax appointments, and events. Candidates must be able to work on-site in Mankato for the required schedule, handle confidential client and financial information appropriately, and use or learn computer systems and processes.
Requirements
- Ability to work on-site in Mankato, Minnesota, for the seasonal assignment and required schedule.
- Ability to handle confidential client and financial information appropriately.
- Basic computer proficiency and ability to learn new systems and processes.
- High school diploma or equivalent required.
- Must be authorized to work for any employer in the United States; Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Previous administrative, customer service, financial services, or document-processing experience.
Responsibilities
- Open, scan, and index collateral insurance mail.
- Index client tax returns and update related case records in Salesforce.
- Process and route return mail and other incoming correspondence.
- Maintain tracking systems and follow department procedures and best practices.
- Process loan and lease payoff requests.
- Complete client change-of-address requests.
- Resend annual and tax statements, including during seasonal increases in statement volume.
- Schedule client tax appointments.
- Set up and register clients for events.
Benefits
- Casual/seasonal team members are not eligible for company benefits except for state-mandated programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
