Contact Center Agent - Call Center

Salud Family Health•Fort Lupton, CO

About The Position

Salud is seeking a Contact Center Agent to support patients and their families through a team-based care approach consistent with the organization’s mission. The role is similar to a call center position and involves answering incoming telephone calls, scheduling appointments, and directing callers to the appropriate department or individual. Agents support patients’ self-management, self-efficacy, and behavior change.

Requirements

Graduation from high school or equivalent.
One year of general office and/or call center experience.
Knowledge of multi-line phones.
Ability to determine an emergency situation and take appropriate action.
Sensitivity to indigent and ethnic minority communities.
Effective written or oral communication skills.
Must become credentialed through the Salud Career Ladders program within the timeframe specified by Salud.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Answer incoming telephone calls.
Schedule appointments.
Direct callers to the appropriate department or individual.
Support patients and their families in self-management, self-efficacy, and behavior change through a team-based care approach.
Determine when a situation is an emergency and take appropriate action.

Benefits

Medical PPO plan with low employee premiums, in-network primary care physician and specialist co-pays, low deductibles and co-insurance, free provider visits and services at Salud facilities, and preferred prescription pricing at Salud pharmacies.
Dental PPO plan and employee discounts at Salud dental facilities.
Vision coverage.
Generous vacation accrual.
10 paid holidays per year, including two floating holidays and a paid birthday.
Up to 8 paid accrued sick days per year.
Defined Contribution Pension Plan with a 5% monthly employer contribution; eligible employees must work at least 1,000 hours within a 12-month period.
403(b) retirement savings plan with pre-tax or after-tax Roth contributions.
Flexible Spending Accounts.
Basic Life and AD&D insurance.
Supplemental Life and AD&D insurance.
Short-Term and Long-Term Disability insurance.
Accident and Critical Illness Insurance.
Employee Assistance Program.