Contact Center Agent - Call Center

Salud Family Health•Frederick, CO

About The Position

Salud is seeking a Contact Center Agent to support patients and their families through a team-based care approach that promotes self-management, self-efficacy, and behavior change while adhering to Salud’s mission. The agent answers incoming telephone calls, schedules appointments, and directs callers to the appropriate department or individual. The role is scheduled Monday through Friday, 8 a.m. to 5 p.m., with a starting wage of $19.50 to $22.50 per hour.

Requirements

High school graduation or equivalent.
One year of general office and/or call center experience.
Knowledge of multi-line phones.
Ability to determine an emergency situation and take appropriate action.
Sensitivity to indigent and ethnic minority communities.
Effective written or oral communication skills.
Must become credentialed through the Salud Career Ladders program within the timeframe specified by Salud.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Answer incoming telephone calls.
Schedule appointments.
Direct callers to the appropriate department or individual.
Support patients and their families in self-management, self-efficacy, and behavior change through a team-based care approach.
Determine when a situation is an emergency and take appropriate action.

Benefits

Medical PPO plan with low employee premiums, in-network $25 primary care physician and specialist copays, low deductibles and coinsurance, free provider visits and services at Salud facilities, and preferred prescription pricing at Salud pharmacies.
Dental PPO plan and employee discounts at Salud dental facilities.
Vision coverage.
Generous vacation accrual.
10 paid holidays per year, including two floating holidays and a paid birthday.
Up to 8 paid accrued sick days per year.
Defined contribution pension plan with a 5% monthly employer contribution, subject to eligibility.
403(b) retirement savings plan with pre-tax or Roth contributions.
Flexible Spending Accounts.
Basic life and AD&D insurance.
Supplemental life and AD&D insurance.
Short-term and long-term disability insurance.
Accident and critical illness insurance.
Employee Assistance Program.