Contact Center Administrator

Lithia & Driveway•Medford, OR

11d•$19 - $29•Remote

About The Position

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members. Lithia & Driveway (NYSE: LAD) fuels its success with high-performing teams delivering Auto Done Easy for its customers. They create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging hundreds of store locations and key adjacencies - Driveway, DFC, and GreenCars. They have built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes them to reach their potential.

Requirements

A strong eye for detail and a knack for keeping information accurate and organized.
The ability to communicate clearly and professionally with customers and team members.
Strong organizational skills and the ability to manage multiple priorities.
Basic accounting knowledge or a willingness to learn.
Experience using Excel for data entry, tracking, and reporting.
A positive, team-oriented attitude and a commitment to providing great customer service.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Familiarity with ADP or Fabsoft is helpful but not required.

Responsibilities

Process activations and cancellations of service contracts and other agreements.
Reconcile store bank statements.
Process inter-company billing for field stores.
Research customer inquiries regarding contract activations and cancellations.
Review content and make appropriate corrections when necessary.
Other duties and complete special projects, as assigned.