Contact Center Coordinator

Help at Home•Elk Grove Township, IL

5d•Remote

About The Position

At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference. As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion. This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others. Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Thursday, Friday, Saturday- 2pm-10pm EST

Requirements

High School Diploma or GED required
Previous customer service experience and working remote required
Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences
Ability to stay organized and manage multiple priorities in a fast paced environment
Strong attention to detail and problem solving skills
Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA
Proficiency in Microsoft Office
Availability to work weekends and holidays as needed

Nice To Haves

Scheduling or workforce coordination experience preferred

Responsibilities

Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support
Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect
Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases
Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately
Support incident reporting and documentation to maintain accurate records and ensure quality care
Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures
Maintain accurate documentation of calls, inquiries, and resolutions in company systems
Support quality assurance through call and documentation reviews