Contact Center Administrative Associate - Winter 2026 - 27

Alterra • Deer Valley, WA

1d

About The Position

The Contact Center Administrative Associate serves as the first point of contact for guests, clients, and internal staff. The role manages incoming calls, directs inquiries to the appropriate departments, and provides accurate information in a prompt, courteous, and professional manner. It also supports the administration and supervisory teams with daily tasks and special projects. Employment is seasonal and part-time. The position includes two weeks of in-person training in Park City, followed by the option to work remotely. Pay is $21.00 per hour.

Requirements

• Excellent verbal communication and listening skills.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to remain calm and courteous under pressure or during high call volumes.

Nice To Haves

• MS Office proficiency preferred.

Responsibilities

• Answer and direct incoming phone calls promptly and professionally.
• Provide accurate information about resort services, amenities, and local attractions.
• Relay messages to guests and staff efficiently and confidently.
• Coordinate with other departments to fulfill guest requests.
• Log and report technical issues with phone systems or guest concerns to appropriate personnel.
• Maintain a courteous and helpful attitude to support a positive guest experience.
• Assist the administration team with daily tasks as needed.
• Assist the supervisory team with special projects as needed.
• Complete projects accurately and efficiently.
• Become familiar with Deer Valley-managed properties, rates, packages, and policies.
• Perform other duties as assigned.

Benefits

• Ski perks may include a Deer Valley season pass and free skiing or riding at other Alterra Resorts and select local Utah resorts; perks vary by employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options.
• 401k plan with company match.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed