Consumer Support Representative

Boa Technology • Denver, CO

2d

About The Position

BOA® Technology builds the scientifically proven and patented BOA® Fit System, partnering with market-leading brands to improve the fit and performance of athletic equipment. BOA Technology is headquartered in Denver, Colorado, with offices in Austria, Hong Kong, Greater China, South Korea, and Japan.

The Consumer Support Representative is the main contact for BOA end users and retail partners and reports to the Consumer Support Manager. The role processes warranty and spare-parts orders received by phone, email, and website using an integrated ERP system. It maintains inventory through daily receipts and shipments and periodic cycle counts, and supports the office by handling incoming and outgoing inventory and non-inventory shipments.

This part-time role is scheduled from December 1 through April 1, with the opportunity to start earlier. The budgeted compensation range is $20–$22 per hour. The position regularly works in an office-based environment that is mostly comprised of sitting and use of standard office equipment. BOA welcomes requests for reasonable accommodations.

BOA states that it is an equal employment opportunity workplace focused on inclusion and creating employment opportunities regardless of protected characteristics. It encourages applicants who meet most of the listed qualifications to apply.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Experience balancing customer requests, administrative needs, and internal priorities.
• Customer-focused approach, with the ability to collaborate and build relationships with diverse groups of people across the globe.
• Desire to use mechanical aptitude to build understanding of BOA products and their components.

Nice To Haves

• Bachelor’s degree.
• Experience working with PC-based Manufacturing Resource Planning (MRP) or ERP software such as SAP, JD Edwards, Oracle, or Microsoft Dynamics.
• Experience receiving inventory and shipping small-package orders.
• Experience working with an online shopping cart system.
• Experience managing and maintaining accurate inventory.

Responsibilities

• Reflect and role model BOA’s vision, values, and Leadership Model, and demonstrate passion for the mission across the Consumer Support team and organization.
• Respond to a high volume of email and telephone inquiries with exceptional customer service.
• Process warranty and spare-parts orders from BOA end users and retailers using an ERP system and automated shipping software.
• Provide product support by phone to BOA end users and retailers.
• Maintain accurate inventory to service customers and programs.
• Develop strong technical knowledge of current, future, and past BOA system parts and products.
• Handle incoming and outgoing office shipments, including inventory and non-inventory shipments.
• Maintain inventory through daily receipts and shipments and periodic cycle counts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED