Consumer Support Representative

VELUX•Greenwood, IN

3d•$26 - $33•Onsite

About The Position

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world. Helping customers find the right solution starts with you. At VELUX, our products help people bring more daylight and fresh air into their homes. But finding the right solution often starts with a conversation—and that’s where you come in. As a Consumer Sales Support Representative, you play an important role in the customer experience, helping consumers understand their options, choose the right products, and feel confident in their purchasing decisions. Whether you’re answering a question by phone, guiding someone through a website, or recommending a solution over chat or email, you help turn an initial inquiry into a positive experience and a potential sale. This is a role for someone who enjoys working with people, understands the value of great customer service, and is motivated by finding solutions that meet customer needs.

Requirements

An associate degree or an equivalent combination of education and relevant customer service or sales experience.
Clear communication skills.
Enjoy solving problems.
Ability to explain product information in a way that makes sense to customers.
Comfortable managing multiple inquiries.
Proficiency with computer systems and Microsoft Office.
Ability to balance customer needs with accuracy and timely follow-up.
A positive attitude.
A customer-first mindset.
An interest in helping people make informed decisions.

Nice To Haves

Experience in a call center.
Experience in sales.
Experience with SAP.
Experience in the building-products industry.

Responsibilities

Be a key point of contact for consumers throughout their buying journey, combining customer service with consultative sales.
Answer product and order questions.
Recommend suitable VELUX solutions.
Prepare quotations.
Help customers understand how daylight and ventilation can improve their homes.
Support sales campaigns and new product launches.
Assist with basic technical questions.
Work with other departments to resolve customer concerns and keep things moving.
Build trust, strengthen the customer relationship, and help someone find the right VELUX solution.