Consumer Services Specialist

UMB Bank • MO-REMOTE, NV

4d • $33,786 - $49,698

About The Position

The Consumer Services Specialist delivers an unparalleled customer experience and builds relationships with UMB customers by handling inbound service center calls. The role involves answering bank-related questions, providing information, resolving problems, and cross-selling appropriate products while accessing multiple systems. Associates continue learning through classroom training, self-paced online learning, and regular department communications. Performance is measured by call quality, talk time, cross-sale success rate, and demonstration of target competencies, with a monthly incentive opportunity.

The position requires availability to work any shift during service center hours: Monday through Friday, 7 a.m. to 8 p.m. CT, and Saturday, 8 a.m. to 5 p.m. CT. The next call center class is scheduled to start January 11, 2027. The anticipated compensation for this opening is $19 per hour; the listed compensation range is $33,786–$49,698.

Requirements

• High school diploma or equivalent.
• Proficiency in English.
• 1–2 years of customer service or similar work experience.
• Knowledge of basic banking products, including checking, debit, and credit card accounts.
• Ability to interact with and manage multiple computer systems to access client information.
• Basic understanding of privacy regulations and the need to authenticate customers before discussing account information.
• Ability to learn and pass assessments and training certificates.
• Pleasant phone and customer interaction skills.
• Ability to work any shift during service center hours: Monday–Friday, 7 a.m.–8 p.m. CT, and Saturdays, 8 a.m.–5 p.m. CT.

Responsibilities

• Handle inbound service center calls and build relationships with UMB customers.
• Use multiple systems to answer banking questions, provide information, resolve problems, and cross-sell appropriate products.
• Continue learning and maintain skills through classroom training, self-paced online learning, and regular department communications.
• Meet performance expectations for call quality, talk time, cross-sale success rate, and target competencies.
• Perform other duties as assigned.

Benefits

• Paid time off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Company-sponsored medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Associate banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED