Consumer Services Specialist - Specialized Service

North County Regional•Chatsworth, CA

9d•Hybrid

About The Position

The Consumer Services Specialist – Specialized Service provides information, advocacy, and case management stabilization services for consumers with complex needs, as identified in Trailer Bill Language, Section 19 – 4640.6. The role provides case management services to stabilize consumers for up to 12 months unless otherwise specified, with an average specialized caseload of 1:25. The specialist finds and arranges case management services and works directly with individuals, families, clinicians, service providers, and other stakeholders to develop and implement comprehensive service plans. The position facilitates communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders; shares information through a variety of methods; and responds to inquiries about eligibility, service standards and methods, generic agency programs, and problem resolution. The specialist works collaboratively to develop programs and monitor results, provides advocacy services and trains consumers and families on advocacy issues, maintains case, funding, and billing records, produces reports, and participates in Consumer Services and agency committees and groups. The position receives general supervision from a Consumer Services Specialist, CPP/Specialized Services, and performs other duties as needed or assigned. This community-based position involves meetings with individuals served and their families in homes, in the community, or at an office location. Frequent telephone, virtual, and out-of-office meetings are required, and the specialist must be comfortable working with a high degree of independence. A valid California driver’s license and transportation, or an acceptable substitute, and minimum liability insurance are required.

Requirements

Bachelor’s degree and four years of related experience; a Master’s degree in a related subject may substitute for two years of experience.
Knowledge of intellectual, developmental, or related disabilities, including current values and best practices.
Ability to understand and apply regulatory and statutory information.
Strong organizational skills and the ability to work independently and cooperatively as part of an interdisciplinary team.
Basic proficiency in MS Word and MS Outlook.
Assessment, program planning, customer service, and organizational management skills.
Proficiency communicating complex information in writing and verbally.
Ability to work successfully with people from a variety of cultures.
Comfort working with a high degree of independence in a community-based position.
Valid California driver’s license and transportation, or an acceptable substitute, and minimum liability insurance.

Nice To Haves

Experience serving consumers with complex needs who are at risk of hospitalization.
Regional Center or other related agency experience.

Responsibilities

Provide information, advocacy, and case management stabilization services to consumers with complex needs.
Provide case management services to stabilize consumers for up to 12 months unless otherwise specified, with an average specialized caseload of 1:25.
Find and arrange case management services.
Work with individuals, families, clinicians, service providers, and other stakeholders to develop and implement comprehensive service plans.
Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders.
Respond to communications about service eligibility, regional center standards and methods, generic agency programs and methods, and problem resolution.
Collaborate with consumers, families, and others to develop programs and monitor program results.
Provide advocacy services and train consumers and families in advocacy issues.
Maintain required case, funding, and billing records.
Produce reports.
Participate in Consumer Services and agency committees and groups.
Perform other duties as needed or assigned.

Benefits

Health insurance plans, including full-cost coverage for certain employee-only medical plans and contributions toward other plan options.
Dental insurance, including a no-cost DMO plan for employees and eligible dependents and a PPO option with a low employee monthly contribution.
Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
No-cost life, accidental death and disability, and long-term disability insurance for employees.
No-cost vision plan for employees and eligible dependents.
CalPERS defined-benefit retirement plan for eligible employees.
457 and 403(b) deferred compensation plans.
Participation in the Public Service Loan Forgiveness program.
Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
12 paid holidays throughout the year.
Professional development opportunities and growth.