Consumer Services Coordinator - Job #1135

11a9cc8c-161d-4499-87ee-30967bbebe35•Santa Clarita, CA

2d•$27 - $38•Hybrid

About The Position

North Los Angeles County Regional Center (NLACRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families in the Consumer Services – SCV School Age 3 department. The position receives supervision from Consumer Services Supervisors/Managers. The coordinator participates in developing program plans for individuals, monitors and evaluates those plans, and revises them as needed. The coordinator identifies and coordinates services for individuals and families, documents services and completes forms and reports in accordance with regulations and NLACRC policies and procedures, and advocates for individuals served by community agencies. The role involves scheduling and attending interdisciplinary meetings with individuals, family members, service providers, and advocates. Service coordination is community-based and requires meeting with individuals and families in their homes, in the community, or at an NLACRC office. The position includes frequent telephone, virtual, and out-of-office meetings and requires comfort working independently and in underserved and non-traditional office settings. Coordinators identify service-delivery barriers and use culturally sensitive strategies grounded in empathy, trust, and respect. They rotate officer-of-the-day duties, assist coworkers with special projects and unique situations, provide case coverage as needed, and provide emergency on-call services when required. The position is non-exempt. The regular salary range is $26.86–$37.96 per hour, plus $69.24 per biweekly pay period for bilingual services. Starting salary is typically between $26.86 and $29.65 per hour, depending on internal equity and experience. NLACRC offers a benefits package that includes health, dental, vision, life, accidental death and disability, and long-term disability coverage; flexible spending accounts; CalPERS and deferred compensation plans; paid time off and holidays; professional development and career growth opportunities; and a hybrid-remote option for most positions.

Requirements

Bachelor’s degree in psychology, social work, sociology, or a related human services field, and at least two years of related experience; a master’s degree in a related subject may substitute for experience.
Understanding of family systems and appreciation for person-centered planning and thinking, including empowering individuals to achieve their goals.
Knowledge of intellectual and developmental disabilities.
Good organizational skills.
Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
Excellent verbal and written communication skills.
Proficiency with MS Word and MS Outlook.
Comfort working with a high degree of independence and in community-based settings, including individuals’ homes and non-traditional office settings.
Valid California Driver’s License and reliable transportation, or an acceptable substitute.

Nice To Haves

Bilingual Spanish may be required depending on the position.

Responsibilities

Provide information, advocacy, and service arrangement for consumers and families.
Participate in developing program plans for individuals, monitor and evaluate plans, and revise them as necessary.
Identify and coordinate services for individuals and their families.
Document services and complete forms and reports in accordance with regulations and NLACRC policies and procedures.
Advocate for individuals served by community agencies.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
Rotate officer-of-the-day duties with other Service Coordinators.
Assist coworkers with special projects and unique situations, and provide case coverage as needed.
Provide emergency on-call services when required.
Meet with individuals served and their families in homes, in the community, or at an office, and participate in frequent telephone, virtual, and out-of-office meetings.

Benefits

Health insurance, with an employer contribution toward available plans for employees and dependents.
Dental insurance, including a DMO plan paid in full by NLACRC and a PPO plan with a low employee monthly contribution.
Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
No-cost life, accidental death and disability, and long-term disability insurance for employees.
No-cost vision plan for employees and eligible dependents.
CalPERS defined benefit retirement plan for eligible employees.
Two deferred compensation plans: 457 and 403(b).
Participation in the Public Service Loan Forgiveness program.
Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
Twelve paid holidays per year.
Hybrid-remote option for most positions.
Professional development opportunities and career paths toward entry-level management positions.