CONSUMER SERVICES ANALYST-EOG - 31000141

State of Florida

8d • Onsite

About The Position

This advertisement is to fill two open positions that work within the Governor’s Office of Citizen’s Services but are funded by other agencies. The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor’s office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.

Requirements

• Must be able to operate a computer with multiple open screens and talk on phone simultaneously.
• Proficient in Microsoft Office Suite.
• Must have high school diploma or equivalent.
• 1 year of customer service experience.
• Additional education may be substituted for experience.

Nice To Haves

• Bilingual in Spanish/English a plus.

Responsibilities

• Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
• Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits.
• Participate in team meetings and provide verbal and written reports.
• Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED