Consumer Protection Officer

North Carolina Real Estate Commission • Raleigh, NC

2d • Onsite

About The Position

The North Carolina Real Estate Commission is seeking a Consumer Protection Officer to join the Regulatory Affairs Division. This role performs advanced investigative and analytical work related to consumer complaints involving real estate brokerage activity. The Consumer Protection Officer reviews and analyzes complaint information, conducts inquiries through written and telephone communication, gathers evidence from licensees and public records, and recommends case disposition based on the facts and applicable laws and rules. The position also responds to public inquiries, teaches the Issues and Answers course, assists with rule development, and prepares articles for Commission publications. Ideal candidates will demonstrate strong analytical ability, excellent writing and communication skills, sound independent judgment, and the ability to handle sensitive matters with tact and professionalism.

Requirements

• Graduation from an accredited four-year college or university and at least one year of experience in real estate brokerage, customer service and information, consumer complaints, claims adjustment or related work involving public contact and interpretation of contracts, agreements, laws, rules, and regulations requiring communicative skills; or an equivalent combination of education and experience.
• Possession of a valid NC Real Estate Broker's License.
• Possession of a valid Driver's License without restrictions that could hinder performance of required duties.
• Applicants must submit a writing sample as part of the application.

Nice To Haves

• Strong analytical ability
• Excellent writing and communication skills
• Sound independent judgment
• Ability to handle sensitive matters with tact and professionalism

Responsibilities

• Performs advanced investigative and analytical work related to consumer complaints involving real estate brokerage activity.
• Reviews and analyzes complaint information.
• Conducts inquiries through written and telephone communication.
• Gathers evidence from licensees and public records.
• Recommends case disposition based on the facts and applicable laws and rules.
• Responds to public inquiries.
• Teaches the Issues and Answers course.
• Assists with rule development.
• Prepares articles for Commission publications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level