Consumer Loan Officer

University of Illinois Community Credit Union • Champaign, IL

8d • $21 - $21 • Onsite

About The Position

The E- Lending representative is a financial coach that listens to our members needs. E Lenders look out for the member's best interest and offer solutions to improve their financial life. They will process e-lending applications and make outbound calls to support member needs. The E-Lender will act on our value preposition and be easy to work with. As the face of our organization a E-Lending Representative will: Build member loyalty, Provide solutions for internal and external members, Build and maintain product knowledge, Focus on compliance and security.

Requirements

• One year to three years of related experience in lending.
• 2 years of college or more
• Work involves much personal contact with other inside and outside of the organization for the purpose of first-level conflict resolution while building relationships and soliciting cooperation.
• Discussion involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Consistently provides outstanding service that meets the credit union's services promises and standards.
• Consistently identify the needs for members and recommend appropriate credit union solutions in order to build loyalty and meet or exceed organizational goals.
• Process e-lending applications and make outbound calls to identify opportunities to assist the financial needs of the member.
• Own internal and external member problems, issues and complaints and ensure the appropriate follow up to achieve proper resolution.
• Meet all service standards when delivering both internal and external service by set Quality Loop Monitoring and Internal Service Surveys.
• Identify the needs of the members and recommend appropriate solutions in order to build member loyalty and meet organizational goals.
• Assist member with account needs, resolve problems and complaints to ensure the appropriate follow up to a achieve a proper resolution.
• Meet successful referral goals as defined in the performance goal document.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree