Consumer Protection Investigator (Dispute Resolution)

Pinellas County Government

1d•Hybrid

About The Position

In today’s ever-changing consumer marketplace, the Pinellas County Consumer Protection Team is dedicated to Protecting, Regulating, Investigating, and Educating. We’re looking for a skilled professional to join our team in a specialized investigative role within our Dispute Resolution Section, focused on fair outcomes for consumers and accountability for businesses. This position typically starts at the minimum of the salary range but offers a defined career ladder with opportunities for advancement. If you’re passionate about advocacy, problem-solving, and making a meaningful difference in your community, this is your opportunity to be part of a team that truly makes an impact.

Requirements

Experience/Education - professional, technical, or administrative experience in law enforcement, criminal justice, public administration, government, business or related field.
Minimum 4 years of experience as described above; or
Associate degree with major course work in law enforcement, criminal justice, public administration, government, business administration or related field and 2 years’ experience as described above; or
Bachelor’s degree with major course work in law enforcement, criminal justice, public administration, government, business administration or related field; or
An equivalent combination of education, training, and/or experience.
Complete and satisfy background checks and fingerprinting as required by the County, FDLE, or FBI.
This position is required to work occasional evenings, Saturday and Sunday hours.
Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Administration (MVA) driving report.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Knowledge of legal documents, legal principles of investigations, and investigative techniques.
Skill in making informative and entertaining speeches and presentations to the general public, law enforcement and regulatory agency personnel, and County Boards.
Ability to objectively review facts, remain objective, be flexible, and judge cases on their merits and arguments.
Ability to interview and interrogate, gather, and evaluate evidence, and research legal documents.
Ability to initiate and carry out extensive contact with the general public and to present, under difficult circumstances, an attitude of diplomacy, impartiality, sympathy, and sound judgment.
Ability to prepare and present oral and written reports in an accurate, concise, and grammatically correct manner.
Ability to use Microsoft Office Word, Excel, and various computer applications and online resources.

Nice To Haves

Florida Supreme Court Certified County Mediator.

Responsibilities

Prepare written reports.
Conduct informal mediations to assist parties in reaching a resolution.
Case management - ability to organize multiple/complicated cases.
Write warnings and citations for ordinance violations.
Negotiates with business or their legal counsel on behalf of consumers to achieve equitable resolutions of consumer business problems.
Initiates informal hearings with businesses or their legal counsel and prepares agreements reflecting assurances of compliance.
Performs other related job duties as assigned.