Supervisor, Dispute Resolution

Johnson & Johnson Innovative Medicine • Raynham, MA

2d • Hybrid

About The Position

DePuy Synthes is recruiting for a Supervisor, Dispute Resolution in Raynham, MA. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. The Supervisor, Dispute Resolution leads a team responsible for resolving customer billing, pricing, and transactional disputes with accuracy, efficiency, and professionalism. This role plays a key part in protecting revenue, strengthening customer relationships, and improving operational effectiveness by ensuring disputes are resolved promptly and root causes are addressed. The position partners closely with Finance, Customer Service, Sales, and Supply Chain teams to drive first‑time resolution and continuous process improvement.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field.
• 4–6 years of experience in dispute resolution, order‑to‑cash, accounts receivable, customer service, or related operations.
• Prior experience leading or supervising employees or work teams.
• Demonstrated ability to analyze data, identify root causes, and drive resolution of complex issues.
• Strong understanding of billing, pricing, and credit processes.
• English (required).

Nice To Haves

• Advanced degree or coursework in Finance or Business Administration.
• Experience in a regulated industry such as medical devices, healthcare, or life sciences.
• Familiarity with ERP, CRM, or dispute management systems.
• Experience driving process improvement or operational excellence initiatives.
• Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
• Excellent communication and problem‑solving skills.
• Ability to work effectively in a fast‑paced, cross‑functional environment.
• Lean, Six Sigma, or finance‑related certifications (preferred).

Responsibilities

• Supervise, coach, and develop a team responsible for resolving customer disputes related to pricing, billing, credits, deductions, and returns.
• Ensure timely, accurate, and compliant resolution of disputes in accordance with company policies and service level expectations.
• Review, approve, and escalate complex or high‑risk disputes as appropriate.
• Monitor dispute trends, aging, and resolution metrics to identify root causes and improvement opportunities.
• Partner cross‑functionally with Finance, Sales, Customer Service, and Supply Chain to prevent recurring disputes.
• Support standardization and continuous improvement of dispute resolution processes and controls.
• Ensure adherence to internal controls, audit requirements, and documentation standards.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level