Sr. Dispute Resolution Consultant

CDW•Vernon Hills, IL

23h

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. We are seeking a highly skilled AR Dispute Resolution Senior Consultant. As an AR Dispute Resolution Senior Consultant, you will lead and manage the end‑to‑end dispute resolution process. In this role, you will be responsible for resolving complex discrepancies, including billing errors, invoice and purchase order variances, delivery issues, and product concerns—in a timely and effective manner. As a Senior Consultant, you will serve as a subject matter expert, applying strong analytical skills to investigate issues, identifying root causes, and developing sound resolution strategies. This role plays a critical part in mentoring team members, driving process improvements, and strengthening customer and stakeholder relationships, all in support of the organization's financial health.

Requirements

Bachelor’s Degree and 3 years of relevant AR, Credit, Accounting OR 7 years of relevant AR, Credit, Accounting or Finance experience.
Demonstrated experience in Accounts Receivable and/or Dispute Resolution, preferably within Fortune 200 organization
Proven ability to work independently, manage competing priorities, and meet deadlines in a fast‑paced environment.
Strong attention to detail with excellent analytical, organizational, and problem‑solving skills.
Adaptability to evolving business processes, systems, and role expectations.
Excellent written and verbal communication skills, with the ability to negotiate and influence effectively across internal and external stakeholders.

Nice To Haves

Experience with dispute resolution tools and enterprise ERP systems preferred.

Responsibilities

Research and analyze disputes to determine facts, identify root causes, and define appropriate resolution pathways.
Leverage metrics and trend analysis to partner cross‑functionally in addressing systemic process issues that drive customer disputes.
Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management.
Validate and reconcile data across internal and third-party systems and ensure appropriate course of action is being pursued.
Communicate clearly and professionally with customers and internal stakeholders to drive resolution and alignment.
Maintain comprehensive records of all dispute-related activities, communications, and resolutions.
Generate regular reports on dispute trends, aging, and resolution status for management review and discussion.
Continuously evaluate dispute resolution workflows to identify and implement improvements that enhance efficiency, scalability, and productivity.
Mentor and support onshore and offshore team members by sharing best practices, reinforcing standards, and promoting collaboration across the dispute function.
Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process.
Adhere to internal controls and maintain a high level of data accuracy and integrity.
Anticipate shifts in business needs, processes, and systems; champion forward-thinking, scalable solutions and partner cross-functionally to drive continuous process improvement across the dispute resolution function.