Dispute Resolution Specialist
About The Position
Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day. In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.
Requirements
- Attentive to details
- Customer-focused
- Enjoys multitasking
- High school diploma or GED certificate
- Tech-savvy
- Good computer and phone skills
- Enjoy a fast-paced environment
- Excellent time management skills
- Strong Communication skills
Nice To Haves
- Banking or credit card experience
Responsibilities
- Receiving and processing dispute claims
- Reports
- General ledger balancing
- Work primarily with customers’ phone calls
- Perform financial adjustments
- Account analysis
- Account security functions
- Monitoring
- Prepare and enter all necessary forms and database entries while remaining compliant with all regulations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
