Dispute Resolution Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

2d • Onsite

About The Position

Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day. In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.

Requirements

• Attentive to details
• Customer-focused
• Enjoys multitasking
• High school diploma or GED certificate
• Tech-savvy
• Good computer and phone skills
• Enjoys a fast-paced environment
• Excellent time management skills
• Strong Communication skills

Nice To Haves

• Banking or credit card experience

Responsibilities

• Receiving and processing dispute claims
• Processing reports
• General ledger balancing
• Working primarily with customers' phone calls
• Performing financial adjustments
• Performing account analysis
• Performing account security functions
• Motoring
• Preparing and entering all necessary forms and database entries
• Remaining compliant with all regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED