Consumer Product Strategy Manger 1

Bank of America•Newark, NJ

2d•$112,500 - $164,500•Onsite

About The Position

At Bank of America, the role supports Responsible Growth and works within Offers & Rewards Integration. It manages high-profile portfolio conversions and other co-brand partner initiatives, including offer management and execution, in response to business priorities. The position leads planning, governance, execution, and implementation of complex programs, maintaining operational readiness and minimizing customer and business disruption. The Program Conversion Manager partners with Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, Finance, and other stakeholders to develop conversion strategies, align teams on goals and timelines, manage dependencies, mitigate risks, and deliver program objectives. Success requires strong program management and operational expertise, an understanding of consumer products and operational processes, and the ability to communicate, negotiate, build consensus, and influence stakeholders. Bank of America describes an in-office culture, with role-specific flexibility based on responsibilities and business needs. The role may require onsite work in accordance with the workplace excellence policy. The position is based at listed Boston, Massachusetts, or New York, New York locations. It is a first-shift role with 40 hours per week. The stated annual salary range is $112,500 to $164,500, with offers determined by experience, education, and skill set. The role is eligible for a discretionary annual incentive plan and benefits, including access to paid time off.

Requirements

Knowledge of Consumer Card products, their operational components and applications, and end-to-end processes.
Experience leading portfolio conversions, acquisition integrations, platform migrations, or large-scale customer conversion initiatives.
Strong analytical and strategic thinking skills, including the ability to translate complex business requirements into actionable plans.
Knowledge of consumer banking products and servicing operations.

Nice To Haves

Experience leading complex, high-profile programs involving multiple business units and operational functions.
Demonstrated ability to influence and align cross-functional teams and senior stakeholders without direct authority.
Experience developing and executing operational readiness, implementation, and change-management plans for large-scale initiatives.
Demonstrated ability to identify and manage complex cross-functional dependencies, risks, and issues and develop practical solutions.

Responsibilities

Establish department-wide strategies and oversee portfolio trend analysis, forecasting, and risk/control performance.
Identify and champion large-scale initiatives that improve risk management, profitability, and control oversight.
Identify business trends based on economic and portfolio conditions and communicate findings to senior management.
Coach employees on structuring complex problems, performing analysis, and communicating results and implications.
Build and maintain strategic relationships across product, technology, and business control functions.
Lead complex portfolio conversion programs and strategic co-brand initiatives involving multiple business units and operational functions.
Develop and execute conversion strategies for customer, product, platform, or portfolio transitions while ensuring operational readiness and minimizing customer disruption.
Build partnerships across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, and Finance to align teams and achieve program objectives.
Coordinate workstreams, facilitate governance routines, engage stakeholders, and keep conversion activities on track.
Identify cross-functional dependencies, proactively manage risks, escalate issues, and develop practical solutions.
Support co-brand partner initiatives, including offer management and execution.
Drive implementation of conversion and integration activities while maintaining operational controls and customer experience outcomes.