Product Designer (Consumer)

Urban Ridge Supplies•New York, NY

5d•Hybrid

About The Position

Counsel is seeking a Product Designer to define the consumer experience for AI-enabled healthcare. The designer will shape the end-to-end patient experience, from a patient’s first question through advice, prescriptions, labs, referrals, and follow-ups across mobile and web. This role will help establish the visual, interaction, and motion standards for a product patients trust with their health, translating complex healthcare needs into simple, intuitive experiences. The position involves rapidly prototyping, testing, and iterating on new experiences; building and evolving the product design system and interaction patterns; and collaborating with product, engineering, and clinical teams. The role is based in NYC or Boston on a hybrid basis, or remotely on the East Coast.

Requirements

At least 3 years of consumer-focused product design experience.
A portfolio demonstrating an exceptionally high bar for visual design.
Mastery of interaction design and a strong point of view on motion, including how timing, transitions, and feel influence trust.
Ability to navigate ambiguity and confidently bring new features to life.
Strong consumer-product sensibilities and judgment about what delight means in a healthcare context.
Effective communication and cross-functional collaboration skills, including the ability to calibrate to the audience, resolve open questions, and create momentum.
Technical fluency sufficient to prototype in code and collaborate deeply with engineers.
Care deeply about people and creating positive outcomes for their health.

Nice To Haves

Experience shipping consumer products people love, ideally at an early-stage startup or in a high-growth, dynamic environment.
Early adoption of modern design tools such as Claude, Paper, and Remotion.
AI-native approach, including building tools to automate routine work and focus on high-impact areas.

Responsibilities

Shape the core experience of receiving care across mobile and web, from education and advice through prescriptions, labs, referrals, and follow-ups.
Set and continually raise visual, interaction, and motion craft standards, including micro-interactions, transitions, and product details.
Understand patient and clinical needs and translate the complexity of healthcare into simple, intuitive experiences.
Use modern tools to prototype, test, and iterate on new experiences, from initial concept through polished execution.
Build and evolve the product design system and interaction patterns to support craft and consistency as the team grows.
Collaborate with product, engineering, and clinical teams.